RETURN & REFUND

We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help with returns and refunds.

Returns

1. Eligibility for Returns:

• Items must be returned within 30 days of receipt.

• Items must be unused, unworn, and in the same condition that you received them.

• Items must be in the original packaging with all tags attached.

2. Non-Returnable Items:

• Gift cards.

• Downloadable software or digital products.

• Items marked as “Final Sale.”

3. How to Initiate a Return:

• Email us at info@impressionbeverages.com with your order number and a brief explanation.

• Our customer support team will provide instructions for the return process.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

• We recommend using a trackable shipping service to ensure your item is received.

Refunds

1. Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days, and the credit will automatically be applied to your original payment method.

2. Partial Refunds:

• If the returned item shows signs of use or damage, you may be eligible for a partial refund.

3. Late or Missing Refunds:

• If you haven’t received your refund, first check with your bank or credit card provider as it may take some time to post.

• If you’ve done this and still haven’t received your refund, contact us at [your email address].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your email address].